Welcome to Cloud Harbor

Terms & Conditions

Welcome to Cloud Harbor Studio. By accessing our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our site.

Overview

Cloud Harbor Studio provides handcrafted candles, home fragrance products, and related accessories. By using this website, you agree to be bound by these Terms & Conditions, as well as any applicable laws and regulations.

Products

All Cloud Harbor Studio products are handcrafted in small batches. Due to the handmade nature of our items, slight variations in color, texture, finish, and appearance may occur. These variations are part of the unique character of each piece and are not considered defects.

We make every effort to display product images and descriptions as accurately as possible. However, actual colors and appearances may vary slightly due to screen settings and the handcrafted process.

Orders

By placing an order, you agree that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order at our discretion, including cases of pricing errors, suspected fraud, or product availability issues.

Pricing & Payment

All prices are listed in U.S. Dollars (USD).

Payment is required at the time of purchase through our approved payment providers. We reserve the right to modify pricing at any time without prior notice.

Shipping

We currently ship within the United States only.

Most orders are processed within 3-4 business days. Because our products are handmade to order, processing times may vary depending on product complexity and order volume.

Cloud Harbor Studio is not responsible for shipping delays caused by carriers, weather conditions, holidays, or circumstances beyond our control.

Product Safety

Candles should always be used responsibly.

When burning candles:

Never leave a burning candle unattended.
Keep away from children and pets.
Keep away from flammable materials.
Burn candles on a stable, heat-resistant surface.
Follow all candle care and safety instructions provided with your purchase.

Cloud Harbor Studio is not liable for damage, injury, or loss resulting from improper candle use.

Intellectual Property

All content on this website, including text, images, logos, product descriptions, graphics, and designs, is the property of Cloud Harbor Studio and may not be copied, reproduced, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, Cloud Harbor Studio shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Privacy

Your privacy is important to us. Any personal information collected through our website is handled in accordance with our Privacy Policy.

Changes to These Terms

Cloud Harbor Studio reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective immediately upon posting to this website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us via the form on the home page.

Thank you for supporting Cloud Harbor Studio and our commitment to handcrafted quality, artistry, and exceptional customer care.

Last Updated: August 2026