Refund Policy

10-Day Money-Back Guarantee

Your satisfaction is important to us. If you are not completely satisfied with your purchase, please contact us within 10 days of delivery to request a return or refund.

To be eligible for a refund, items must be returned in their unused, unburned, and original condition, unless they were damaged during transit.

Once your returned item has been received and inspected, we will process your refund to the original method of payment. Please allow additional time for your financial institution to post the refund to your account.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery. To help us resolve the issue quickly, we may request photos of the item and its packaging.

We will gladly replace the item or issue a refund for eligible claims submitted within the 5-day period. Our goal is to ensure you receive the quality, craftsmanship, and service you expect from Cloud Harbor Studio.

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Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

If you have any questions regarding a return or refund, please contact us. We're always happy to help.

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Refund Processing

Once your returned item has been received and inspected, your refund will be issued to the original method of payment. Please allow up to 2 weeks for the refund to be processed and reflected in your account, depending on your financial institution.

If you have any questions or concerns about your order, please don't hesitate to reach out. We're always happy to help.

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Thank you for supporting handmade craftsmanship and small-batch artistry.

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